Refund policy

Effective Date: October 11, 2026

Store Name: rdfashionkart.com
Business Category: Fashion
Email: rdfashion8101@gmail.com
Phone: 8101043633
Business Address: Kaikkhali Ashram, P.S. Kultali, District South 24 Parganas, West Bengal, India
PIN Code: 743338
GSTIN: 19DYEPP7961J1ZM

1. Introduction

Welcome to rdfashionkart.com. We value our customers and aim to provide a convenient, reliable, and satisfying online shopping experience. This Return and Refund Policy explains the conditions under which customers may request returns, exchanges, replacements, or refunds for products purchased through our website.

Our goal is to ensure that customers understand their rights and responsibilities before placing an order. We encourage every customer to read this policy carefully before making a purchase.

By placing an order on rdfashionkart.com, you acknowledge that you have read and understood the terms described in this policy, subject to applicable consumer protection laws and other legal requirements.

2. Eligibility for Returns

Customers may request a return when an eligible product meets the conditions described below.

A product may be considered eligible for return if:

  • It arrives damaged or defective.

  • The wrong product, size, colour, or variant is delivered compared with the confirmed order.

  • The product is materially different from its description on our website.

  • The product has a manufacturing defect that was not disclosed before purchase.

  • A return is otherwise permitted under the applicable product-specific terms or consumer protection laws.

For fashion products, eligibility may depend on the product category, hygiene requirements, condition of the item, and whether the item has been used or altered.

We request customers to inspect their orders promptly after delivery and contact our support team if they identify a problem.

3. Return Request Period

Customers should contact us within 7 days of delivery to request a return, replacement, or refund for an eligible product.

This seven-day period is our proposed standard return window and should be confirmed against the actual return arrangements offered by our store before publication. It does not limit any rights or remedies that customers may have under applicable law.

To help us review a request efficiently, please provide:

  • Your order number.

  • The name of the product.

  • The date of delivery.

  • A brief description of the issue.

  • Clear photographs or videos showing the product and the reported defect, damage, or mismatch, where applicable.

Requests submitted after the stated period may be reviewed individually, particularly where the issue could not reasonably have been identified earlier or applicable law requires a different remedy.

4. Product Condition Requirements

For a standard return, the product should generally be:

  • Unused and unworn.

  • Unwashed and unaltered.

  • Free from stains, damage caused by the customer, strong odours, or other signs of use.

  • Returned with original tags, labels, packaging, accessories, and other supplied items, where reasonably possible.

  • Accompanied by the order confirmation or other reasonable proof of purchase.

For clothing, footwear, and fashion accessories, customers should try products carefully and avoid removing tags or protective seals until they are satisfied with the item.

These conditions will not be used to deny a valid claim for a product that arrived defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements.

5. Non-Returnable Products

Certain products may not be eligible for a standard change-of-mind return because of hygiene, safety, personalisation, or product-specific considerations.

Depending on the products actually sold by rdfashionkart.com, these may include:

  • Innerwear and certain intimate apparel.

  • Products with hygiene seals that have been opened.

  • Personalised or custom-made fashion products.

  • Items specifically identified as non-returnable before purchase, where permitted by law.

  • Products damaged through misuse, improper washing, unauthorised alteration, or accidental damage after delivery.

This list applies only where relevant to the products sold by our store. A non-returnable designation will not remove a customer's legal rights concerning defective, misrepresented, or incorrectly supplied products.

6. Damaged, Defective, or Incorrect Products

We understand that receiving a damaged, defective, or incorrect product can be disappointing. If this happens, please contact us at rdfashion8101@gmail.com or call 8101043633.

Please include your order number and clear images or a video that demonstrates the problem. Images of the outer packaging may also help us understand whether the issue occurred during transportation.

Our team will review the information and may request additional details if necessary. Depending on the circumstances, product availability, and applicable law, we may offer an appropriate replacement, exchange, refund, or other suitable resolution.

Customers should not dispose of or return the affected product until our support team provides instructions, unless immediate action is reasonably necessary for safety or required by law.

We will not require unnecessary evidence or procedures that unfairly prevent customers from receiving remedies to which they are legally entitled.

7. How to Request a Return

Please follow these steps to submit a return request:

Step 1: Contact our support team

Email rdfashion8101@gmail.com with the subject line “Return Request – Order Number.”

Step 2: Provide order information

Include your full name, order number, product name, delivery date, and reason for the request.

Step 3: Share supporting evidence

For damaged, defective, or incorrect items, attach clear photographs or a short video where available.

Step 4: Wait for instructions

Our support team will review your request and explain the next steps, including any approved return method and return address.

Step 5: Pack the product securely

If a return is approved, pack the item carefully with the relevant accessories and documentation. Use the return method communicated by our team.

Step 6: Keep the shipping receipt

If you send the product through an approved courier, retain the tracking number and shipping receipt until the matter is resolved.

Please do not send a return to an address that has not been confirmed by our support team.

8. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return and applicable law.

Where a product is damaged, defective, incorrectly supplied, or materially inconsistent with its description, rdfashionkart.com will arrange or cover reasonable return shipping costs where required by law or agreed as part of the resolution.

For an eligible change-of-mind return, the customer may be responsible for return shipping costs if this condition was clearly disclosed before purchase and is legally permitted.

We will explain any applicable charges before asking the customer to proceed with a return. We will not impose an undisclosed fee or use return shipping charges to avoid a legal obligation to provide a remedy.

Original shipping charges, cash-on-delivery charges, and other fees will be assessed according to the circumstances, the terms disclosed at checkout, and applicable law.

9. Refund Eligibility

A refund may be considered or provided when:

  • An eligible returned product has been received and assessed, where inspection is reasonably necessary.

  • A product is confirmed to be defective, damaged, incorrect, or materially misdescribed and a refund is the appropriate remedy.

  • We are unable to supply an ordered product.

  • An order is cancelled and a refund is due.

  • A refund is required under applicable consumer protection laws.

  • We approve another refund request under the terms applicable to the purchase.

A refund will not be refused solely because the original packaging is unavailable if the product defect or other valid claim can otherwise be established and the law does not permit refusal on that basis.

10. Refund Processing Time

Once a refund has been approved, we will initiate it within a reasonable period and comply with any applicable legal deadlines.

As a proposed service target, we aim to initiate approved refunds within 5–10 business days after the return is approved or the relevant refund decision is made. The actual time may vary according to the payment provider, bank, payment method, and circumstances of the order.

After the refund is initiated, the time required for the amount to appear in the customer's account depends on the bank or payment provider. Cash-on-delivery refunds may require additional verification and confirmation of suitable refund details.

The processing target stated above is not a guarantee that every bank will credit the amount within the same period, nor does it extend any shorter deadline required by law.

Customers who have not received an expected refund should first check their bank or payment account and then contact us with their order number and refund confirmation details, if available.

11. Refund Method

Where possible, refunds will be issued to the original payment method used for the order.

For prepaid orders, this will generally mean the original card, UPI account, net banking method, wallet, or other payment method, subject to the payment provider's capabilities.

For cash-on-delivery orders, we may request the minimum information reasonably necessary to arrange a refund through an available method. Customers should never send passwords, UPI PINs, OTPs, card PINs, or other confidential authentication details to obtain a refund.

We will not ask customers to pay a separate fee or transfer money to a personal account to release a refund.

If the original payment method cannot receive the refund, our support team will discuss an appropriate alternative, subject to verification and applicable law.

12. Exchanges and Replacements

Customers may request an exchange for an eligible product if the requested size, colour, or variant is available.

All exchanges are subject to product availability and the applicable return conditions. If the requested replacement is unavailable, we may discuss another available option or a refund where appropriate.

For defective, damaged, or incorrect products, we will consider replacement or refund options in accordance with the circumstances and applicable law.

Customers should contact us before sending a product back. An exchange request is not confirmed until our support team communicates its approval and instructions.

13. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible at rdfashion8101@gmail.com or 8101043633.

Cancellation may be possible before the order has been dispatched. Once an order has been shipped or handed to the courier, cancellation may no longer be possible through our ordinary order process. In that situation, customers should contact us for guidance.

If an order is successfully cancelled and payment has already been collected, we will process any refund due in accordance with this policy and applicable law.

We reserve the right to cancel an order where a product is unavailable, a material listing error has occurred, payment cannot be verified, or fulfilment is otherwise not reasonably possible. If payment has been collected for an order that we cancel, any refund due will be handled promptly.

Nothing in this section removes a customer's statutory cancellation or refund rights.

14. Cash on Delivery Orders

For cash-on-delivery purchases, customers should inspect the delivered package and follow the courier's permitted procedures if there is visible damage or a delivery discrepancy.

Opening a parcel before payment is possible only where the courier or delivery service expressly supports an open-delivery process. Customers should not assume that every shipment permits inspection before payment.

If an issue is discovered after delivery, contact our support team with the order details and supporting evidence. Approved refunds for cash-on-delivery purchases may require identity or order verification and confirmation of appropriate refund details.

Please do not share confidential banking credentials, OTPs, passwords, or UPI PINs with anyone claiming to process your refund.

15. Products Damaged After Delivery

Customers are responsible for reasonable care of products after delivery. Damage caused by accidental mishandling, improper washing, unauthorised alterations, misuse, or ordinary wear and tear may not qualify for a standard refund or replacement.

However, if a customer believes a problem results from a manufacturing defect or a fault that existed at the time of delivery, we encourage them to contact us. We will review the matter fairly and in accordance with applicable law.

A claim will not be rejected automatically merely because the issue becomes apparent after the product has been used in a manner consistent with its intended purpose.

16. Promotional Offers and Discounted Products

Products purchased during promotional campaigns, sale events, or discount offers remain subject to the return and refund conditions applicable to the purchase.

A discounted price does not automatically remove a customer's right to an appropriate remedy for a defective, damaged, incorrect, or misrepresented product.

If an order includes a promotional gift, bundle, or multiple-item offer, our support team may explain how the promotion affects the return of individual items. Any deduction, adjustment, or requirement to return promotional items must be disclosed and comply with applicable law.

17. Partial Refunds

In certain circumstances, a partial refund may be appropriate where only part of an order is affected or where the customer and our support team agree on a lawful partial resolution.

For example, if an order contains multiple products and only one eligible item is returned, the refund may relate to that item and any associated charges that are refundable under the applicable terms.

Any partial refund will be explained clearly to the customer before finalisation, wherever prior agreement is appropriate. We will not apply arbitrary deductions or undisclosed handling fees.

18. Lost, Delayed, or Undelivered Orders

If an order is delayed, marked delivered but not received, or appears to have been lost in transit, please contact us with your order number and tracking information.

We will review the available shipment information and, where appropriate, coordinate with the delivery partner. Depending on the findings, the circumstances, and applicable law, we may arrange redelivery, replacement, cancellation, or refund.

Customers should report suspected delivery issues promptly so that we can investigate them effectively. Any reporting request will be applied reasonably and will not remove rights provided by law.

19. Fraud Prevention and Fair Use

We aim to maintain a fair return process for all customers. We may investigate repeated, inconsistent, or potentially fraudulent claims and request reasonable information necessary to verify an order or return.

Examples may include claims involving products that were not purchased from our store, altered order details, or evidence that appears inconsistent with the reported issue.

Any investigation will be proportionate and conducted in accordance with applicable law. We will not treat a genuine customer claim as fraudulent merely because the customer has previously requested assistance or exercised a valid return right.

20. Customer Support and Contact Information

For return requests, refund enquiries, exchanges, cancellations, damaged deliveries, or other concerns, please contact:

Store: rdfashionkart.com
Email: rdfashion8101@gmail.com
Phone: 8101043633
Address: Kaikkhali Ashram, P.S. Kultali, District South 24 Parganas, West Bengal, India
PIN Code: 743338
GSTIN: 19DYEPP7961J1ZM

When contacting us, please include your order number and a clear description of your concern. This will help us identify the purchase and respond more efficiently.

We aim to handle customer enquiries professionally and to provide clear updates when further investigation is necessary.

21. Privacy and Personal Information

Information supplied during a return or refund request will be used for purposes such as verifying the purchase, reviewing the claim, arranging collection or delivery, processing a refund, preventing fraud, and meeting legal obligations.

We will handle customer information in accordance with our Privacy Policy and applicable data protection requirements. Customers should provide only the information reasonably required to resolve their request and should never disclose passwords, OTPs, PINs, or other confidential authentication credentials.

22. Consumer Rights and Applicable Law

This policy is intended to explain our standard return and refund procedures. It does not exclude, restrict, or replace any mandatory consumer rights, remedies, or protections available under applicable Indian law.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Customers may seek assistance through the appropriate consumer grievance or dispute-resolution channels available under Indian law if a concern cannot be resolved directly with us.

23. Changes to This Policy

rdfashionkart.com may update this Return and Refund Policy from time to time to reflect changes in our business operations, product range, payment methods, delivery arrangements, or legal requirements.

The updated version will be published on our website with its effective date. Customers should review the policy periodically.

Any changes will be applied subject to applicable law and will not unlawfully remove rights that arose from a previous purchase.

24. Final Statement

At rdfashionkart.com, our aim is to make online fashion shopping dependable, transparent, and customer-friendly. We encourage customers to review product descriptions, size information, photographs, delivery details, and applicable terms before placing an order.

If a product arrives damaged, defective, incorrect, or materially different from what was promised, please contact our support team so that we can review the matter and work towards an appropriate resolution.

Thank you for choosing rdfashionkart.com. We appreciate your trust and look forward to serving you.